PRIVACY POLICY
Last updated: 12 August 2026
Nationwide Radio Supplies is a trading name of Ingenso Limited. We are committed to protecting your privacy and handling your personal information fairly, responsibly and transparently.
This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, contact us, create an account, place an order, subscribe to marketing communications or otherwise interact with us.
1. Who we are
This website is operated by:
Ingenso Limited
Trading as Nationwide Radio Supplies
Company number: 03920463
Registered office: Unit 4 Herne Business Park, The Links, Herne Bay, Kent CT6 7FE, United Kingdom
Website: https://www.nationwide-radio-supplies.co.uk
Telephone: +44 (0)3300 881780
Data protection enquiries: data.controller@ingenso.com
For the purposes of UK data protection law, Ingenso Limited is the data controller responsible for the personal information described in this Privacy Policy.
Ingenso Limited is registered with the Information Commissioner's Office (ICO) under registration number ZA734983.
2. Information we collect
The personal information we collect depends on how you interact with us and the services you use.
Information you provide to us
We may collect information including:
your name;
company or organisation name;
billing and delivery addresses;
email address;
telephone number;
account and login information;
details of products or services you order;
information you provide when requesting a quotation;
information you provide when making an enquiry or requesting support;
your marketing and communication preferences; and
other information you choose to provide to us.
Payment information
When you make a payment, your payment information may be processed by one of our payment service providers, including Stripe, PayPal and GoCardless.
The information processed depends on the payment method you choose. Payment providers may process information such as payment card or bank account details, transaction information, billing information and information used for fraud prevention.
Where payments are handled directly by these providers, we do not generally need to receive or store your complete payment card details.
Payment providers process personal information in accordance with their own privacy policies and applicable data protection obligations.
Information collected automatically
When you use our website, certain technical information may be collected automatically. Depending on your choices and the services enabled, this may include:
your IP address;
browser and device information;
pages visited;
referring website or source;
approximate location derived from technical information;
dates and times of visits;
information concerning your interaction with our website; and
information collected through cookies and similar technologies.
Where consent is legally required for a particular technology, we will request that consent before using it.
3. How we use your information
We may use your personal information to:
process and fulfil orders;
take and manage payments;
arrange delivery of products and services;
create and manage customer accounts;
communicate with you about orders;
respond to enquiries and support requests;
prepare quotations and provide information you have requested;
administer, operate and improve our website and services;
maintain the security of our website, accounts and systems;
authenticate legitimate users and distinguish them from automated activity;
detect and prevent spam, bots, fraud, misuse and other malicious activity;
maintain appropriate business, financial and transaction records;
comply with our legal and regulatory obligations;
send marketing communications where permitted; and
understand and measure how visitors use our website, where permitted.
4. Our lawful bases for processing
UK data protection law requires us to have a lawful basis for processing personal information. The lawful basis we rely upon depends on why we are using your information.
We may rely on the following lawful bases:
Contract – where processing is necessary to take steps at your request before entering into a contract or to perform a contract with you. This includes preparing requested quotations and processing, fulfilling and delivering orders.
Legal obligation – where we need to process information to comply with a legal requirement, including applicable accounting, tax and regulatory obligations.
Legitimate interests – where processing is necessary for our legitimate business interests or those of another organisation, provided those interests are not overridden by your rights and interests. This may include responding to business enquiries, operating and improving our services, maintaining website and information security, authenticating legitimate users, detecting automated activity, preventing spam, fraud and misuse, and managing our business.
Consent – where you have given us permission to process your information for a particular purpose, such as certain marketing activities or the use of non-essential cookies or similar technologies. Where we rely on consent, you may withdraw it at any time.
5. Orders and customer accounts
If you create an account or place an order through our website, we use the information you provide to administer your account, process your order, arrange payment and delivery, communicate with you and provide customer service.
We may retain appropriate records of orders and transactions to meet our contractual, legal, accounting, tax and business obligations.
6. Enquiries and customer support
If you contact us by telephone, email, a website form or another communication method, we may retain your contact details and the contents of your enquiry.
We use this information to respond to your request, provide support and maintain appropriate records of our communications with customers and prospective customers.
7. Marketing communications
If you subscribe to our mailing list or otherwise consent to receive marketing communications, we may use your contact details to send you information about our products, services, news and offers.
Where permitted by law, we may also send relevant marketing communications to existing customers.
You can unsubscribe from email marketing at any time by using the unsubscribe facility provided in our marketing emails or by contacting us.
Unsubscribing from marketing does not prevent us from sending necessary transactional or service communications, such as information concerning an order you have placed.
8. Cookies, analytics and website measurement
Our website uses cookies and similar technologies.
Some cookies and technologies are necessary for the website to operate. These may be used for functions such as maintaining customer sessions, shopping baskets, security and other essential website functionality.
We use Google Analytics and Plausible Analytics to help us understand how visitors use our website, measure website performance and improve our services.
These services use different technologies and may process different types and amounts of information.
Where UK law requires consent for a particular cookie or similar technology, it will only be used after you have provided that consent.
Our website also uses privacy controls designed to prevent supported third-party services from loading before the appropriate consent has been provided. Depending on the content and functionality of a particular page, this may apply to services such as embedded videos, social media content and certain Google services.
You can manage your choices using the cookie preference controls provided on our website.
Further information about the cookies and similar technologies we use, their purposes and how you can control them is provided in our Cookie Policy.
9. Cloudflare Turnstile and website security
We use Cloudflare Turnstile on parts of our website to help distinguish legitimate users from automated activity and to protect our website, forms, customers and systems against spam, bots and abuse.
When Turnstile is used, Cloudflare may process technical information associated with your browser, device and connection in order to perform security checks and determine whether an interaction appears to be legitimate.
We use Turnstile for website and information security purposes rather than for advertising or website analytics.
We rely on our legitimate interests in protecting our website, customers and systems against spam, automated abuse and other malicious activity when using Turnstile for these purposes.
Cloudflare processes information associated with Turnstile in accordance with its applicable privacy and data protection terms.
10. Email and communications services
We use third-party services to send, receive and deliver email and other electronic communications.
These include Google Workspace, Mailjet and turboSMTP.
When we communicate with you, these providers may process information such as your name, email address, message content, delivery information and technical information necessary to deliver or secure the communication.
Where email marketing is used, relevant providers may also process information concerning the delivery of and interaction with marketing messages, subject to applicable law and your communication preferences.
11. Who we share personal information with
We do not sell your personal information.
We may share personal information with trusted organisations where this is necessary to operate our business, fulfil orders, provide services, protect our systems or meet our legal obligations.
These may include:
Odoo, which provides our website, ecommerce, ERP and associated business systems;
Stripe, PayPal and GoCardless, which provide payment processing services;
Royal Mail, DPD, APC and UPS, which provide delivery and logistics services;
suppliers and distributors, where products are dispatched directly to you on our behalf;
delivery, courier and logistics companies used by our suppliers and distributors to fulfil orders;
Google Analytics and Plausible Analytics, which provide website analytics and measurement services;
Google Workspace, Mailjet and turboSMTP, which provide email and communications services;
Cloudflare, which provides Cloudflare Turnstile and associated website security and bot-prevention services;
banks and other financial service providers;
IT, hosting, security and other technology providers;
accountants, auditors, legal advisers and other professional advisers; and
government bodies, regulators, courts and law-enforcement authorities where disclosure is required or permitted by law.
The information shared depends on the service being provided and is limited to what is reasonably necessary for the relevant purpose.
Some service providers may process personal information on our behalf, while others may act as independent data controllers for some processing activities. Where a provider acts as an independent controller, its processing is also governed by its own privacy policy and legal obligations.
12. Order fulfilment and delivery
When you place an order, we may share information necessary to fulfil and deliver that order with our suppliers, distributors and delivery partners.
This may include your:
name;
company or organisation name;
delivery address;
telephone number;
email address;
order or consignment reference; and
other information reasonably required to fulfil the order or arrange and manage delivery.
Our regular delivery partners include Royal Mail, DPD, APC and UPS.
Some products may be dispatched directly to you by one of our suppliers or distributors. Where this happens, we may provide that supplier or distributor with the customer, order and delivery information reasonably necessary to fulfil your order.
Our suppliers and distributors may use their own delivery, courier or logistics providers. We do not necessarily determine which carrier they use for each shipment.
We only provide suppliers, distributors and delivery partners with personal information that is reasonably necessary to fulfil and deliver your order or deal with associated delivery enquiries.
13. International transfers
Some of the organisations that provide services to us may process or store personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps to ensure that the transfer complies with applicable UK data protection law.
Where information is transferred to a country that is not covered by applicable UK adequacy regulations, we use an appropriate safeguard or other lawful transfer mechanism where required. Depending on the circumstances, these safeguards may include contractual protections approved under UK data protection law.
14. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including meeting applicable legal, accounting, tax and reporting requirements.
Different types of information may therefore be retained for different periods.
For example, information relating to orders and financial transactions may need to be retained for longer periods to comply with legal, tax and accounting requirements than information relating to an unsuccessful general enquiry.
We periodically review the information we retain. When personal information is no longer required, we will delete or anonymise it where appropriate.
15. How we protect your information
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.
These measures may include access controls, authentication and security measures within our information systems, anti-spam and bot-prevention measures, and appropriate controls governing organisations that process information on our behalf.
Although no internet-based system can be guaranteed to be completely secure, we take reasonable measures appropriate to the nature of the information we process and the risks involved.
16. Your data protection rights
Under UK data protection law, depending on the circumstances, you may have the right to:
request access to personal information we hold about you;
ask us to correct personal information that is inaccurate or incomplete;
ask us to erase your personal information;
ask us to restrict the processing of your personal information;
object to certain processing;
request the transfer of certain personal information to you or another organisation;
withdraw consent where processing is based on your consent; and
object to the use of your personal information for direct marketing.
These rights are subject to certain legal conditions and exceptions and do not apply in every circumstance.
To exercise any of these rights, please contact:
We may need to ask for information to confirm your identity before responding to a request.
17. Complaints
If you have concerns about how we handle your personal information, please contact us so that we have an opportunity to investigate and address your concerns.
Our data protection contact details are:
Email: data.controller@ingenso.com
Telephone: +44 (0)3300 881780
Address: Ingenso Limited, Unit 4 Herne Business Park, The Links, Herne Bay, Kent CT6 7FE, United Kingdom
You also have the right to complain to the UK's independent data protection regulator, the Information Commissioner's Office (ICO), if you are unhappy with how we have used your personal information.
Information about your rights and how to make a complaint is available at:
https://ico.org.uk/make-a-complaint/
Ingenso Limited's ICO registration number is ZA734983.
18. Links to other websites
Our website may contain links to websites operated by other organisations.
We are not responsible for the privacy practices of external websites. When you follow a link to another website, we recommend reviewing the privacy information provided by its operator.
19. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, business activities, service providers or legal requirements.
The current version will be published on this website, and the Last updated date at the top of this policy will be changed when appropriate.